If there is an emergency maintenance issue such as a fire, water leak, or other safety related matter, please call our office right away at 662-636-7100. If the issue is not an emergency, you may submit a maintenance request through the Resident Login portal. Please allow our technicians 3-5 days to troubleshoot and fix your problem.
Your Communication Hub
Welcome To
Ultimate Convenience
The Quarters at Oxford strives to make it as easy as possible for our valued student residents to get information and communicate with us. After all, you have lots of stuff going on! Get the support you need right here through our online portal, where you can request maintenance service, pay your rent, find out what’s happening in the community, and more. This is student living simplified.
FAQs
What do I do if I have an after-hours emergency?
If you have a safety related emergency requiring immediate assistance, call 911. For all other after-hours emergencies, please contact us at 662-636-7100 option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency and our on-call team member will return your call in a timely manner.
What do you mean by individual leases or by the bed?
At The Quarters, we lease by the bedroom. In an individual lease, you are only responsible for the payment of your bedroom space. All roommates will split shared utilities and be responsible jointly for the common areas.
We have a term lease that begins on a specific date and ends on a specific date for one fee. This fee is divided into 12 equal installments for your convenience.
When do the contracts start and end?
The standard term is August 17 to July 31, with payments made in 12 equal installments. Limited alternate dates are available; please inquire with our staff.
What is included in rent?
Each resident pays a flat rate that includes:
- Kitchen appliances
- High-speed internet
- Washer and dryer in each unit
How do I pay my rent and when is it due?
Rent is paid online through your resident portal. You may set up re-occurring payments or make a one time payment with an e-check, credit or debit card.
Rent is due on the 1st of each month and is considered late if not received by the 3rd. If the rent is not paid by the 3rd a late fee will be added to your account.
Additionally, residents may set up automatic withdrawals from a checking or savings account through the Resident Login portal. For more information, please speak to your site manager.
What if I need to break my lease or I do not return for Spring/Summer classes?
We do not provide any lease break or buy-out options. However, residents might be able to relet the bedroom to a new resident, provided they meet the criteria and execute a lease agreement. Please contact your site manager with any questions.
How do I receive mail and packages?
Each apartment will receive a mailbox key. The mail will be sorted and delivered via USPS to the designated mailbox. Packages will be delivered to the leasing office. When you have a package you will get a text message and will just need to bring an ID to the leasing office to sign for your package.
Are pets permitted?
Pets may be allowed here at The Quarters at Oxford upon approval. If approved, two dogs/cats are allowed per apartment. Pets must be registered before they may reside in the apartment. The owner must pay a non-refundable pet fee of $350 per pet. There is a monthly pet rent of $25 per pet. Please inquire with the office if you would like to bring your furry friend with you.
What utilities should I expect to pay?
Internet - included in the cost of your rent.
Electric - Residents are responsible for paying the electric as indicated on the lease agreement. This shall be divided among the residents of the unit so that each Resident shall receive a bill for their portion of the electric for the unit.
What is the move-in process and what do I need to do?
Prior to your move-in day:
- Make sure all of your lease documents are signed
- Make sure rent and other monies due are paid in advance, we do not accept payments in the office.
- If you did not sign up for our property damage liability waiver (PDLW) you will have to submit your personal insurance in advance of moving in.
Move in day:
- Check in starts at 10 AM at the Leasing Office.
- Please bring your photo ID.
- We will check your account and assign your keys.
What is the move-out process and what do I need to do?
Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day.
How can I receive information updates throughout the year?
Our staff maintains constant communication with each resident by use of email, Resident Portal, and social media. Additionally, phone calls and/or text messages may be utilized to relay urgent messages. Please monitor your email that we have on file, Resident Portal, and our social media outlets for the most up-to-date information.
Do you offer roommate matching?
You can select your own roommate(s) or you can apply on your own and we can match you with other residents. Applicants answer a short list of lifestyle questions to help in the matching process.
Is insurance required to live at The Quarters?
All residents are required to have $100k property damage liability coverage or a property damage liability waiver (PDLW). The PDLW is included for a minimal fee in your monthly rental payment or if you have an insurance policy that meets our requirements, it can be submitted via https://portal.confirminsurance.com/.